We are confident that you will love your Tanache Jewels jewelry. However, should a situation arise wherein you need to return or exchange any item from your order, here’s everything you need to know:

  1. We offer a free return policy within 30 days of receipt of the product.
  2. All returned items must be new and in unworn condition.
  3. All returned items must be returned with the return label which we send you attached to the product.
  4. All returned items must be returned with the original invoice as well as original certificate of authenticity.
  5. All free accessories like jewelry box, jewelry cleaner, certification card and any other free items need to be returned in reusable condition. Damaged items will be subject to a nominal fee.
  6. All sale items and any jewelry showing signs of wear, or those that have been custom made, engraved, altered, resized, and/or damaged in any way, will not be accepted for return. Once we receive your returned item, it will be inspected by our quality control department.
  7. Once the products are received back at our warehouse, inspected and approved, we will initiate the refund process, which can take up to 2-3 weeks. Return shipping will be at the customer’s cost.
  8. We offer a 1 year warranty on all manufacturing defects.
  9. We also offer a lifetime exchange policy for our higher value pieces, by paying for the difference. To know more about this, please contact our customer care specialists.
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