We are confident that you will love your Tanache Jewels jewelry. However, should a situation
arise wherein you need to return or exchange any item from your order, here’s everything you
need to know:
- We offer a free return policy within 30 days of receipt of the product.
- All returned items must be new and in unworn condition.
- All returned items must be returned with the return label which we send you attached to the product.
- All returned items must be returned with the original invoice as well as original certificate of authenticity.
- All free accessories like jewelry box, jewelry cleaner, certification card and any other free items need to be returned in reusable condition. Damaged items will be subject to a nominal fee.
- All sale items and any jewelry showing signs of wear, or those that have been custom made, engraved, altered, resized, and/or damaged in any way, will not be accepted for return. Once we receive your
returned item, it will be inspected by our quality control department.
- Once the products are received back at our warehouse, inspected and approved, we will initiate
the refund process, which can take up to 2-3 weeks. Return shipping will be at the customer’s cost.
- We offer a 1 year warranty on all manufacturing defects.
- We also offer a lifetime exchange policy for our higher value pieces, by paying for the difference.
To know more about this, please contact our customer care specialists.